Privacy Policy

1. Information We Collect

To provide you with premium clinical equipment and seamless B2B services, we may collect information about you in a variety of ways. The information we may collect includes:

• Personal & Clinic Data: Name, clinic/hospital name, shipping address, email address, and telephone numbers (including WhatsApp).
• Financial Data: Data related to your payment method (e.g., valid credit card number, card brand, expiration date) or information required for 0% EMI financing approvals.
• Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, and the pages you have viewed.

2. How We Use Your Information

Having accurate information about you permits us to provide a smooth, efficient, and customized clinical setup experience. Specifically, we may use information collected about you to:

• Process and manage purchases, orders, payments, and 0% EMI financing applications.
• Coordinate Pan-India Cash on Delivery (COD) logistics and equipment installation.
• Dispatch dedicated state-level technical support and fulfill 2-year warranty obligations.
• Send you technical updates, equipment manuals, and promotional offers regarding new rehabilitation technology.
• Respond to customer service and sales requests.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• Third-Party Service Providers: We may share your information with third parties that perform services for us, such as payment processing, EMI financing partners, data analysis, email delivery, and premium logistics/shipping partners.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

Shakti Medica does not sell, rent, or trade your personal or clinical data to external marketing companies.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable. We utilize SSL encryption for all financial transactions to ensure your clinic's data remains safe.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the site and improve your experience. When you access the site, your personal information is not collected through the use of tracking technology. You can remove or reject cookies through your browser settings, though this may affect site functionality.

6. Contact Us

If you have questions or comments about this Privacy Policy, our data practices, or wish to update your clinic's information, please contact our dedicated support team at: